Cancellation Policy

ORDER CANCELLATIONS

We aim to process your order quickly so in most cases your order is final upon payment processed. Products are dispatched from different warehouse Australia wide&we have Automated Order notification system to related warehouses. So, once order processed by particular warehouse than we can’t & hold and cancel the order straight away. & We do need to cross check if it’s not dispatched or prepared for dispatch. In both cases, we can’t cancel the order. In some cases, you may be able to cancel your order (if it has not already been processed by warehouse team. Please get in touch via our email – sales@kidspretendtoys.com.au

If the item has been dispatched or prepared for dispatch than return-restocking fees apply on cancellation of order.

PLEASE NOTE –Additional 7% CANCELLATION FEE & WILL OCCUR IF YOUR ORDER WAS PLACED USING ANY BUY NOW PAY LATER OPTION.

We do sale products range from different & manufacturer & supplier, so we try our best to match stock level, & still & in case & if the products are out of stock with them while purchased from our website, we do need cancel the order & refund full amount via original payment method. If prices are wrongly updated due to error, we can cancel the order to rectify error.